Frequently Asked Questions
Everything you need to know about shopping with Esplanade for your home essentials.
What is the typical shipping duration for furniture and home decor?
Standard shipping usually takes 5-7 business days. For larger furniture pieces requiring white-glove delivery, please allow 2-3 weeks for scheduling and transit.
Do you offer international shipping for Esplanade products?
Currently, we ship to the continental United States and Canada. We are working on expanding our logistics to support more international destinations soon.
What is your return policy if a product doesn't fit my space?
We offer a 30-day return policy for most items. Products must be in their original packaging and unassembled. Please note that a restocking fee may apply to oversized furniture items.
How can I track the status of my home delivery?
Once your order ships, you will receive an email with a tracking number. For large freight deliveries, our carrier will contact you directly to schedule a specific delivery window.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm for larger home investments.
Are your wood products sustainably sourced?
At Esplanade, we prioritize sustainability. Over 80% of our wooden furniture is crafted from FSC-certified timber or reclaimed materials to ensure environmental responsibility.